Every response sent out by the OpenAPI includes a custom header called X-Correlation. This header is typically formatted as 4 strings separated by hash # delimiters. These string values include request and session IDs, which can be traced by our team throughout the API and backend systems. Below is an example of what this header looks like:
X-Correlation: f83d205d2e6f48c994fca030a3797862#109#0afaf48d-6599-4b44-8662-cea482a9023e#102
If you send us a support request that is related to any sort of scenario with requests/responses causing problems it will save you (and us) significant time if you include this header in your message.
How to find the X-Correlation header using the Explorer
If you can reproduce your request in our Explorer then you can click F12 and go to the Network tab:
Select request you want us to find and look for the response headers
Copy the X-Correlation header from there and send it to us.